Privacy Policy
Somatic Support Philly
Last Updated: August 20, 2021
Somatic Support Philly ("us," "we," or "our") is committed to safeguarding online privacy with respect to the personally identifiable information that we may obtain from users of our website www.somaticphilly.com (the "Website"). Our Privacy Policy (“Privacy Policy”) answers frequently asked questions about your privacy on the Website, including what personally identifiable information we may obtain from you and how it will be used and protected. We may from time to time change this Privacy Policy, so please check back periodically. This Privacy Policy also applies to information we collect via text message and email communications.
CHILDREN UNDER THE AGE OF 18
The Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Website or through any of its features, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at mariana@somaticphilly.com.
WHAT PERSONALLY IDENTIFIABLE INFORMATION DO WE OBTAIN FROM YOU? WHEN DO WE OBTAIN SUCH INFORMATION?
If, upon visiting our Website, your use is limited to browsing our informational content, we will not require that you provide us with any personally identifiable information. However, we may request personal information from you at other times. For example:
If you sign up on the Website to receive updates and news from us, you may be required to provide your name and email address.
If you seek to contact us using the "Contact" section of the Website, you may be required to provide your name, email address, and other information about yourself.
If you seek to schedule a consultation with us on the Website, you may be required to provide your name, email address, and other information about yourself.
When you reach out to us via text message or email communication, you may be required to provide some preliminary personal information in order to schedule a consultation with us or receive information about our services.
When you visit our Website, we use Google Analytics and Squarespace Analytics to collect users' IP addresses, geographical location, and historical information regarding websites that you have visited.
HOW DO WE PROTECT THE SECURITY AND QUALITY OF YOUR PERSONAL INFORMATION?
To protect the security and quality of your personal information, we have implemented procedures to maintain accurate, current and complete information as well as to protect your personal information against loss, misuse or alteration when it is under our control.
HOW DO WE USE YOUR INFORMATION?
Information you share with us will be used in a variety of ways that let us serve you better. We may also use this information to perform administrative, technical, hosting or other functions that help us manage our Website and deliver new functionality to you.
We use your information to: provide you with our services; communicate with you (including responding to your requests for additional information about services offered by us, and inquiring and responding to requests regarding your use of the Website); and process orders and payments.
HOW AND WHY WE SHARE YOUR PERSONAL AND OTHER INFORMATION
While it is fully within your rights to not share personal information, you may not be able to utilize some features of the Website if you choose not to supply personal information.
We will not share your personal information with any other third parties without your express written permission, except as otherwise permitted by this Privacy Policy, or as required by law.
The Website or related services may enable you to share personal information with websites or online services operated by third parties. For example, the Website may contain links and widgets for third-party websites like Facebook, LinkedIn, and Instagram that incorporate comment and social media features. If you choose to use these features, you may disclose your personal information not just to those third-party websites and services, but also to their users and the public more generally. Because these third-party websites and services are not operated by us, we are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your personal and non-personal information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. Should you have any questions about how those third party websites collect, use and disclose your information, you should contact those third parties directly.
Our Website or related services may also integrate certain third-party plug-ins (such as a Facebook "like" button). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company providing them. Our practices with respect to cookies and other tracking mechanisms are discussed below.
We reserve the right (and you authorize us) to share or disclose your personal information when we determine, in our sole discretion, that the disclosure of such information is necessary or appropriate.
We also may use or share your personal or non-personal information with third parties when we believe, in our sole discretion, that doing so is necessary:
(i) To comply with applicable law or a court order, subpoena, or other legal process;
(ii) To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
(iii) To establish, protect, or exercise our legal rights or defend against legal claims; or
(iv) To facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
Finally, your personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change of control, reorganization, bankruptcy, or asset sale. If we sell, merge or transfer any part of our business, part of the sale may include your personal information.
SQUARE PRIVACY POLICY
We use Square Appointments (“Square”) to book consultations when requested by users of the Website and to send users automated reminders of upcoming appointments via text message or email. By requesting a consultation with us, you grant us and Square the right, power, and authority to act on your behalf to access and transmit your personal information, including without limitation your contact information (e.g., name, email address, phone number). You further agree to your personal information being transferred, stored, disclosed and processed by Square in accordance with the Square privacy policy, which can be accessed at the following website address: https://squareup.com/us/en/legal/general/privacy.
MEMBERVAULT PRIVACY POLICY
We use MemberVault LLC ("MemberVault") to host certain product offerings and process payments for purchases of such products. By using the Website and purchasing products from us, you grant us and MemberVault the right, power, and authority to act on your behalf to access and transmit your personal information, including without limitation your payment information (e.g., credit card number, billing address, etc.). You further agree to your personal information being transferred, stored, disclosed and processed by MemberVault in accordance with the MemberVault privacy policy, which can be accessed at the following website address: https://membervault.co/privacy/.
GOOGLE PRIVACY POLICY
We also use Google Form ("Google Form") to host our online platform to collect interest in consultations. By requesting a consultation with us, you grant us and Google the right, power, and authority to act on your behalf to access and transmit your personal information, including without limitation your contact information (e.g., name, email address, etc.). You further agree to your personal information being transferred, stored, disclosed and processed by Google in accordance with the Google's privacy policy, which can be accessed at the following website address: https://policies.google.com/privacy?hl=en-US.
MAILERLITE PRIVACY POLICY
We use MailerLite, Inc. ("MailerLite") to host certain marketing functions. By submitting information to receive marketing or related materials from us, you grant us and MailerLite the right, power, and authority to act on your behalf to access and transmit your personal information, including without limitation your contact information (e.g., name, email address, etc.). You further agree to your personal information being transferred, stored, disclosed and processed by MailerLite in accordance with the MailerLite privacy policy, which can be accessed at the following website address: https://www.mailerlite.com/legal/privacy-policy.
HELLO AUDIO PRIVACY POLICY
We also Hello Audio ("Hello Audio") to host the podcast feed for some of our products. By purchasing our products, you grant us and Hello Audio the right, power, and authority to act on your behalf to access and transmit your personal information, including without limitation your contact information (e.g., email address, etc.). You further agree to your personal information being transferred, stored, disclosed and processed by Hello Audio in accordance with the Hello Audio privacy policy, which can be accessed at the following website address: https://www.helloaudio.fm/privacy.
DO WE SELL OR RENT YOUR PERSONALLY IDENTIFIABLE INFORMATION?
No, as a general rule, we do not sell or rent your personally identifiable information to anyone. If and whenever we intend to share your personally identifiable information with a third party (other than as provided in this Privacy Policy), you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer.
HOW CAN YOU UPDATE, CORRECT OR DELETE YOUR PERSONALLY IDENTIFIABLE INFORMATION?
You may request that we update, correct or delete your personally identifiable information at any time by sending an e-mail request to mariana@somaticphilly.com.
WHAT ARE COOKIES? HOW DO WE USE COOKIES?
Cookies enable us to customize and personalize your experience on the Website, including the products and promotions that are offered to you. Essentially, a cookie is a small amount of data that is sent to your browser from a web server and is stored on your computer’s hard drive. We use cookies for several purposes in connection with the operation of the Website:
We may use cookies to identify you and access your information stored on our computers in order to deliver you a better and more personalized experience. For example, we may use cookies to tell you about products and services specific to your interests.
We may use cookies to estimate our customer base and customer usage patterns. Each browser accessing the Website is given a unique cookie that is then used to determine the extent of repeat visits and the customer activity during those visits. We may use the historical information to help target promotions based on customer interests and behavior, both specifically to individual customers and on an aggregate basis with respect to all customers.
DO YOU HAVE CHOICES ABOUT COOKIES?
Yes, you have several choices with respect to cookies. You can modify your browser preferences to accept all cookies, to notify you when a cookie is set, or to reject all cookies.
WHAT ELSE SHOULD YOU KNOW ABOUT YOUR ONLINE PRIVACY?
It is important to remember that whenever you voluntarily disclose personal information online, your information can be collected and used by others. If you transmit or post personal information online that is accessible to others, you will not be able to control how that information is used by others. When we receive the transmitted information, we will use the procedures summarized in this Privacy Policy to ensure the integrity and security of that information in our systems. Unfortunately, notwithstanding any of the steps taken by us, it is not possible to guarantee the security and integrity of data transmitted over the Internet. Consequently, while we take the above-described reasonable steps to protect your personal information, we cannot and do not warrant the security or integrity of any information you transmit to us when registering for an account on the Website or otherwise. All such transmission of information is at your own risk.
MAILING LIST/NEWSLETTER
Anyone who inquires about our practice or services (either directly via email or through a Google form), has attended a group program with us, is a current or former client of ours, or signs up via the Website and in any instance provides a mailing address or email address is automatically added to our mailing list/newsletter to receive updates about the offerings at our practice and other relevant news. You can unsubscribe at any time by contacting us at mariana@somaticphilly.com or 215-278-9117.
PRIVACY NOTICE FOR CALIFORNIA RESIDENTS
This Privacy Notice for California Residents (this “Notice”) supplements and is expressly made part of the information contained in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this Notice.
Information We Collect
Through your use of the Website, we collect information (when you choose at your option to provide it) that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, the Website has collected the following categories of personal information from its consumers within the last twelve (12) months. Additionally, we have disclosed the following categories of information for a business purpose in the past twelve (12) months:
Category
A. Identifiers.
Examples
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
Collected
Yes
Disclosed for a
business purpose
Yes
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Yes
Yes
C. Protected classification characteristics under California or federal law.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
No
No
D. Commercial information.
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Yes
Yes
E. Biometric information.
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
No
No
F. Internet or other similar network activity.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Yes
Yes
G. Geolocation data.
Physical location or movements.
No
No
H. Sensory data.
Audio, electronic, visual, thermal, olfactory, or similar information.
No
No
I. Professional or employment-related information.
Current or past job history or performance evaluations
No
No
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records
No
No
K. Inferences drawn from other personal information.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
No
No
Personal information does not include:
o Publicly available information from government records.
o Deidentified or aggregated consumer information.
o Information excluded from the CCPA's scope, like:
health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following categories of sources:
o Directly from you. For example, from information you submit on the Website for the purpose of registering an account on the Website or contacting us.
o Indirectly from you. For example, from observing your actions on the Website.
o From third-party business partners such as social media sites, ad networks, and analytics providers.
2. Use of Personal Information
First and foremost, we do not sell and have not sold any Personal Information in the preceding twelve (12) months.
We may use or disclose the personal information we collect for one or more of the following purposes:
o For purposes of processing purchases and transactions.
o To respond to your inquiries directed to us.
o To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
o To measure and improve the quality, the effectiveness and the delivery of our products and services.
o To book consultations as requested by you.
o To respond to law enforcement requests and as required by applicable law, court order, subpoena or governmental regulations.
o To provide, support, personalize, and develop the Website and our services.
o For marketing purposes.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
3. Disclosure of Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We may share the minimum necessary personal information with the following categories of third parties:
o Service providers that provide audit, legal, operational, technical or other services for us, such as:
Customer service
Technical maintenance
Monitoring Website activity
Email management and communication
Database management
Billing, order, and payment processing
Hosting of, and access to, products ordered by you
Reporting and analytics
Marketing and advertising
4. Your Rights and Choices
The CCPA provides consumers (i.e., California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Request Access to Information
You have the right to request that we notify you of the personal information about you that we have collected and used ("Right to Access"). Once we receive and confirm your verifiable Request to Access, we will disclose to you:
o The categories of personal information we collected about you.
o The categories of sources for the personal information we collected about you.
o Our business or commercial purpose for collecting that personal information.
o The categories of third parties with whom we shared that personal information.
o The specific pieces of personal information we collected about you.
o If we disclosed your personal information for a business purpose and identifying the personal information categories that each category of recipient obtained.
Right to Request Deletion of Information
You have the right to request that we delete any of your personal information that we collected about you and retained. Once we receive your request and verify who you are, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
o Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
o Debug products to identify and repair errors that impair existing intended functionality.
o Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
o Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
o Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
o Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
o Comply with a legal obligation.
o Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Your Rights
To exercise the rights listed above, please submit a request in writing to us via the contact information listed below in the Contact Information section. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. You may also make a request on behalf of your minor child.
You may only make a request for access twice within a 12-month period. Your request must:
o Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information, or an authorized representative of the person.
o Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a request does not require you to create an account with us. We will only use personal information provided in a request to verify your identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
For Requests to Access, our response will only cover the 12-month period preceding the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
5. Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not:
o Deny you services.
o Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.
o Provide you a different level or quality of services.
o Suggest that you may receive a different price or rate for services or a different level or quality of services.
6. Other California Privacy Rights
California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to mariana@somaticphilly.com.
7. Changes to Our Privacy Notice
We reserve the right to amend this privacy Notice at our discretion and at any time. When we make changes to this privacy Notice, we will post the updated Notice on the Website and update the Notice's effective date. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
8. Contact Information
If you have any questions or comments about this Notice, the ways in which we collect and use your information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: mariana@somaticphilly.com.
RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION
If you are a user of this Website and you reside within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation (GDPR). Those entitlements and rights include:
We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) we decide that the value in retaining the data is outweighed by the costs of retaining it.
You have the right to request access to your data that we store and the rights to either rectify or erase your personal data.
You have the right to seek restrictions on the processing of your data.
You have the right to object to the processing of your data and the right to the portability of your data.
To the extent that you provided consent to our processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.
You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the GDPR.
We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.
CONTACT US
If you have any questions or comments about this Privacy Policy or the practices employed on the Website, please feel free to e-mail us at mariana@somaticphilly.com, or call us at 215-278-9117.